1.	Strategi Mengurus Pekerja Bermasalah Pekerja-pekerja bermasalah jika tidak diambil tindakan bukan sahaja produktiviti pekerja tersebut terjejas tetapi ianya juga mungkin menyebabkan pekerja-pekerja lain tidak berpuashati dan mungkin juga mengikut jejak pekerja-pekerja bermasalah tersebut. Kursus intensif ini memberi pelbagai teknik dan strategi bagi mengurus kakitangan yang bermasalah.
2.	Identifiying & Analyzing Training Needs Identifying and analyzing the training needs of your people is the first and most important step towards ensuring your training and development plans are directed at improving your organization’s efficiency and effectiveness. This programme provides you with sufficient knowledge and skills on “How To”, instead of just the “What and Why” of helping your training executives, line managers and those involved in training and development to identify, analyze and map out relevant training approaches to meet and exceed the standards set by your organization in a holistic and pragmatic manner.
3.	Creative Communication through Train the Trainers Officers will need to transform into leaders and coaches instead of supervisors, controllers, and authorities. Coaching employees is the key to influencing, motivating, and recognizing people and employees who will contribute and cooperate with their leaders. This change in management style and type of interaction with people can have a great influence on productivity, excellence, quality, and competitive spirit.
4.	Coaching Skills to Improve Employee Performance Kualiti perhubungan dan perkhidmatan pelanggan kakitangan-kakitangan hadapan (atau kaunter) organisasi boleh menentukan imej, kejayaan atau kegagalan sesebuah organisasi. organisasi yang kualiti perkhidmatan dan perhubungan pelanggannya kurang memuaskan, bukan sahaja akan menjejaskan imej, malah, boleh membawa kegagalan kepada organisasi tersebut pada keseluruhannya.
5.	Achieving Excellence in Human Resource Management Practicing good human resource management (HRM) enables managers of an enterprise to express their goals with specificity, increasing worker comprehension of goals, and provide the necessary resources to promote successfully accomplishment of said goals. When HRM is properly employed members of the workforce are expressive of the goals and operating practices of the firm.